Refund Policy

1. 24-Hour Cooling-Off Period

You may request a full refund within 24 hours of purchase if the service has not yet been activated, or if you have not streamed any content on your account.

2. Non-Delivery Refund

If we fail to activate your subscription within 24 hours of confirmed payment, you are entitled to a full refund. Simply contact us on WhatsApp or email support@duplexiptv.store.

3. Service Issues

If you experience ongoing technical issues that prevent normal use of the service, contact our 24/7 support team first. We will troubleshoot the issue with you. If the problem cannot be resolved, we may offer a partial refund or credit proportional to the unused portion of your subscription.

4. No Refunds After Use

Once your subscription has been activated and you have used the service, refunds are generally not available, except as described above. Digital streaming services are consumed immediately and cannot be returned once used.

5. No Refunds for Violations

No refunds will be issued for accounts suspended or terminated due to violation of our Terms & Conditions, including credential sharing beyond the purchased device limit, reselling, or abusive behavior.

6. How to Request a Refund

Contact us on WhatsApp or email support@duplexiptv.store with your order details (name, email, and plan). Refunds are processed to the original payment method within 5–10 business days after approval.

7. Chargebacks

If a chargeback is filed with your payment provider before contacting us, we may suspend the associated account while the dispute is reviewed.

8. Contact

Questions about this policy? Contact us on WhatsApp or email support@duplexiptv.store.