Privacy Policy

1. Information We Collect

When you request a trial, subscribe, or contact us, we collect the information you provide directly:

• Full name
• Email address
• Phone number
• Device type and preferences you share with us
• Plan and subscription selection

2. How We Use Your Information

• To process your trial request and activate your subscription.
• To communicate with you via WhatsApp, email, or phone about your order and support requests.
• To prevent fraud, detect abuse, and maintain the security of our platform.
• To improve our service, content, and website experience.

3. Payment Information

We do not store full card details. Payments are processed by our payment providers (PayPal, card processors, and bank partners) under their own privacy and security policies.

4. Storage and Security

Your data is stored securely on infrastructure provided by Cloudflare and is protected with industry-standard safeguards, including encryption in transit, rate limiting, and access controls. Only authorized staff can access personal data, and only when required for support or security.

5. Cookies and Analytics

Our website uses essential cookies for core functionality (such as the admin session) and minimal analytics to understand aggregate traffic. We do not sell or share your personal data with third parties for advertising.

6. Data Sharing

We share your data only with:

• Technical service providers that host or operate our platform (e.g., Cloudflare).
• Authorities, only where required by applicable law.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time. To exercise these rights, contact support@duplexiptv.store. We will respond within 30 days.

8. Contact

Questions about this policy? Contact us on WhatsApp or email support@duplexiptv.store.